Greenchart

Hello [Name],

Our apologies. Thanks for letting us know. 

Let's dig into your situation and see if we can pinpoint what might be slowing you down. Our charts are constantly improving and are more powerful and stable than ever –but– there are a few things if unchecked, can easily bog down your system.

Can you please detail the following so we can recreate and test your set-ups? An uploaded screenshot or two will also answer all these questions. 

Some of the questions below may be basic but we don't make any assumptions.

• How many Layouts are you using simultaneously?

• How many pairs in each Layout?

• Which Timeframes?

• When do slowdowns occur?