If you are in the USA or Canada simply enter your phone number with area code; there's no need to enter +1 for country code.
International customer must follow a different process:
- Choose your country flag on the left-hand side of the phone field.
- Then, click the "?" that appears to the right-hand side of the phone field. This will take you to a website that shows SMS gateway email addresses by country and carrier.
- This website lists mobile phone carriers by country. Locate your country, then your mobile phone carrier.
- Highlight and Copy the carrier's sms gateway email and return to your charts and paste it in the phone field.
- If your carrier is not found in this list, then return to the charts and follow the "Override Phone Step" below
- Type your phone number in the prefix of the email (before the @ symbol). Notice the number of digits required by observing the placeholders in the prefix of the email you pasted.
- Proceed by clicking on the Send Code button, then check your phone for a text message with a code from GreenChart. This could take a couple minutes to arrive.
- Enter the code in the field provided below the phone field
- Click the Setup Alerts button to proceed.
Here's a training video that might help. Watch the first 4 minutes: https://share.vidyard.com/watch/DJcpvLTjL3vb3NKL6Ger5E?
Override Phone Step:
Click "Command + J" for Mac or "CTRL + J" for Windows to override the phone validation step. Your free alert will still be set, but only your email will be selected for alert notification delivery.